Q. How long does it take to get my finished piece back?
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A. Our finishing policy is 7-10 business days. If you would like to understand why, read on.
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First, items must be dry before they are dipped in clear glaze. Depending on conditions in the
studio, this could be anywhere from a few hours to a full day. Items are then dipped in clear
glaze one half at a time, with drying in between. Items are then inspected for proper glaze
coverage as we load them into the kiln. Loading the kiln is like a large three-dimensional puzzle.
We try to fit as much as we can in without overloading, so that heat circulates evenly and colors
develop properly. We cannot rush the cool down of the kiln as that can cause problems in your
finished piece. Once the kiln is cool, items must then be unpacked, sorted and wrapped. We
feel that doing things right is worth the time. We do our best to turn around items earlier than
our policy states, however in heavy production times such as holidays, that is not always
possible.
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Q. Do you do repairs?
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A. We do not repair any item that was not made in our studio. There are limits and risks to
what we can repair by refiring your piece.
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Q. Do elephants really paint?
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A. Yes! And if they can, You can too!
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Q. Will you “fix” my child’s painting?
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A. Why would a child’s painting need to be fixed? Their painting is an expression of who they
are right now. What could be more precious? We will, however, help with putting on names
and finishing touches like eyes that may be well beyond your child’s motor skills.
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